Return & Exchange Policy

We strive to achieve the highest production quality and also work closely with our delivery partners to ensure that you receive your pieces in a timely fashion and great condition. However, in case you have an issue with the garment that you receive, please follow our policy below:

We do not offer refunds, but your product is eligible for an exchange or store credit if it satisfies the following conditions:

1. An incorrect garment has been delivered to you, not matching your order confirmation.
2. The garment you purchased has been delivered with a manufacturing defect.
3. The garment is not of the right size (in which case, it is eligible for a size exchange only, in the same piece).

*Please note the following exclusions to the return/exchange eligibility:

No Return and/or Exchange on International orders
Any garment which has been customized for size, color, etc.
Sale items
Slight irregularities in color and texture due to the handwoven nature of the fabric and techniques, which lend a unique beauty to your purchases
Slight variations in color due to possible differences in rendering across screens.


If your garment meets the above criteria, please email us at customersupport@nouria.co.in and/or WhatsApp us at +91 8850247363, sharing the following details:
Order number
The reason for the exchange request, sharing images in case of a defective or incorrect piece.

Our team will verify the request, after which we will email or contact you for necessary action. The product must be received within seven days from the day of contact with our team, at the address below:

Advait designs
Plot 36A 2nd floor, Mahal Industrial Estate, Mahakali Caves road, Paper box Lane, Opp.Apollo Industrial Estate.
Andheri (East)
Mumbai-400093

Please ensure that the product you return is unused and that the original packaging and tags are in place.

Please note that exchange charges of both ways are to be borne by the customer.

TAXES & DUTIES 

For Indian Customers 
Product Prices displayed are inclusive of all taxes and duties.  
For International Customers 
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.